Branch: Positions open at multiple locations

Level/Salary Range: $15.00 to $20.00/hr. based on experience and qualifications

Bank Area: Retail

Position Type: Non-Exempt (hourly basis), Part-Time and Full-Time Positions Available

Job Description/Role and Responsibilities:

• Teller Operations-
  • Ability to process a variety of teller transactions and cash balancing. Perform other duties as needed.
• New Accounts/Services-
  • Responsibilities include the ability to perform new account openings and closings. Ability to identify additional services and refer, if appropriate, to other lines of business.
• Customer Service-
  • High level of customer interactions of all types; requiring a wide knowledge of bank services to include all electronic offerings
  • Answer telephone calls and handle issues with proficiency
• Flexibility to perform other duties as assigned and maintain a level of professionalism and appearance.
• Know, adhere and administer all other compliance-related procedures and processes relevant to banking functions; e.g. BSA/AML, GLBA, IT Security, etc.

Skills and Specifications:

• Cash handling experience
• Good at multitasking, prioritizing work and possess flexibility in day to day workflow
• Good verbal and written communication skills
• Be proactive and perceptive in caring for customers and team members
• Must be detail oriented and have a basic knowledge of accounting
• Represents the bank in a manner that maintains and expands banking relationships
• Ability to work within a team environment
• Possess a positive attitude, with a professional image and professional energy

Education Requirements:

• High school diploma or equivalent

Other Requirements:

• Must be able to work Saturday’s and occasional evenings
• Be a notary or willing to obtain a notary license
• Knowledgeable in Microsoft Word and Excel
• Ability to adapt to a flexible work schedule
• Advocate the Integrity Code of Culture

Branch: Wealth Management

Level/Salary Range: $18.00 to $22.00/hr. based on experience and qualifications

Bank Area: Operations

Position Type: Non-Exempt (hourly basis), Full-Time

The Operations Specialist is an entry-level position within the back-office Operations team. This role provides critical support to daily banking functions, ensuring accuracy, compliance, and efficiency across a variety of operational tasks. The ideal candidate is detail-oriented, dependable, and eager to learn the operational side of financial services.   A willingness to be flexible as the department evolves is essential.

The Operations Specialist is expected to actively model and reinforce the bank’s core values of Service, Excellence and Teamwork, fostering a culture that upholds these principles in the department and across the organization.

Role and Responsibilities:

Process or provide backup processing for the following:

Exception Processing

• Research and resolve account exceptions, returns and errors in a timely and accurate manner.

Mobile Deposit

• Review and process mobile deposits for accuracy, fraud prevention and compliance with bank policies.

Wire Processing

• Assist with domestic and international wire transfers, including verification, entry and recordkeeping.

Public Funds Tracking & Reporting

• Support the monitoring and regulatory reporting of public funds accounts in accordance with state and internal requirements.

Debit Card Management

• Understand, or the ability to learn, Regulation E and Visa rules to handle debit card disputes knowledgeably and timely.

Check Adjustments

• Investigate and process check adjustments including encoding errors, duplicate items and fraud claims.

Treasury Management Support

• Provide support to Treasury Management client’s incoming phone and email inquiries.